Refund & Cancellation Policy

Free trial

Every plan starts with a 14-day free trial. No card is required to start it and nothing is charged until you choose a paid plan at the end of the trial. The trial is the time to decide whether Navvi PMTS fits your factory.

Cancelling

You can cancel your subscription at any time — from Settings → Billing in the app, or by emailing navvicorp@gmail.com. Cancellation takes effect at the end of the current billing period: you keep full access until then, and you are not charged again afterwards.

Refunds

Because every plan starts with a free trial, we do not offer pro-rata refunds for unused time in a billing period once it has begun. GST is added to fees as required by Indian law and is remitted to the government; it is not separately refundable. This does not affect corrections of genuine billing errors, below.

Billing errors

If you were charged in error — a duplicate charge, a charge after cancellation, or a wrong amount — email navvicorp@gmail.com within 7 days of the charge and we will investigate and correct it, refunding the difference to the original payment method via Razorpay, our payment processor.

See also our Terms of Service and Acceptable Use Policy.